Privacy & Data Security
This statement explains how personal information is collected, used, stored, and protected when using our international shopping platform. It outlines the types of data processed, the purposes for processing, and the safeguards applied to protect user information.
Categories of Data
- Account details: name, email, billing and shipping addresses, and account credentials.
- Order & payment data: order history, product details, and transaction confirmations (note: payment processors may retain full card data).
- Technical data: IP address, device information, browser type, and log files.
- Communications: customer service messages, reviews, and feedback.
- Preferences: marketing choices, subscriptions, and personalization settings.
Purposes & Legal Basis
Data is processed to perform contracts (e.g., order fulfilment), comply with legal obligations, pursue legitimate interests (fraud prevention, service improvement, analytics), and, where applicable, based on consent (marketing and optional features).
How Data Is Used
- To process and deliver orders, manage returns, and provide customer support.
- To detect and prevent fraud and to maintain platform security.
- To personalize the shopping experience and improve site features.
- To send transactional messages and, where consented, promotional communications.
Data Sharing
Personal data may be shared with service providers necessary for operations—payment processors, fulfillment and shipping partners, analytics providers, hosting services, and customer support platforms. These providers are contractually required to protect data and to process it only for specified purposes.
International Transfers
Data may be transferred to and processed in countries other than your residence. When transfers occur, appropriate safeguards (such as contractual clauses or other lawful mechanisms) are applied to ensure an adequate level of protection in accordance with applicable laws.
Retention
Personal data is retained only as long as necessary to fulfil the purposes described, including legal, tax, and accounting obligations. Retention periods vary by data type and processing purpose.
Security Measures
Technical and organizational measures are used to protect data from unauthorized access, disclosure, alteration, and destruction. Measures may include access controls, encryption in transit and at rest where appropriate, secure network practices, and regular security assessments. While we strive to protect data, no system can guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights including access to your personal data, correction of inaccuracies, deletion where there is no legal basis to retain it, restriction or objection to processing, data portability, and withdrawal of consent where processing is consent-based. Identity verification may be required before fulfilling certain requests.
Cookies & Tracking
Cookies and similar technologies are used for site functionality, analytics, personalization, and advertising. You can manage cookie preferences via browser settings or any preference tool provided on the site.
Privacy by Design
Privacy considerations are integrated into product and service development. We limit collection to what is necessary for the intended purpose and assess high-risk processing activities to minimize privacy impact.
Policy Updates
This statement may be updated to reflect changes in practices or legal requirements. Material changes will be posted on the site with an updated effective date.